I once worked for a boss who looked past me when I spoke and rarely acknowledged my comments. To me, that’s a sure sign someone’s not listening. His behavior led me to conclude that he was inconsiderate and self-important. As a result, I believed he was someone who was not to be trusted. So I
“It is not the events that happen to us that cause our feelings and behaviors—it is our thoughts or, as we’ll call them, Beliefs (“Bs”) about the events that drive how we feel and what we do.” – Dr. Karen Reivich and Dr. Andrew Shatte In the book The Resilience Factor: 7 Essential Skills for
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE