John recently had a high-stakes meeting that did not go well. He became flustered and defensive when the CEO hit him with unanticipated questions and ideas about his team’s status. John admitted that he didn’t have good answers to the questions. But he also insinuated that the CEO’s questions weren’t relevant (after all, John had
Years ago, I worked with a leader whose behavior would completely change during the final three days of every quarter. He would transform from a magnanimous, caring leader with a natural, relaxed demeaner into an anxious, ruthless man. Everyone knew that, for those three days, he was to be feared…unless we were comfortably ahead of
It’s not easy to lead or influence when you’re struggling to cope with the stress or frustrations of the moment or with anxieties about what might happen in the future. This is why self-regulation is such an important quality for leaders. According to Verywell Mind, self-regulation is the ability to act in a way that
My son is a competitive tennis player and often wins matches because of his speed and strong backhand shots. The trouble is, opponents now do their best to hit to his forehand, to exploit his relative weakness. Recently, I spoke with his tennis coach about the need to improve his forehand shots. The coach reassured
Forget titles, authority, or experience. Think of leadership as helping others be and do their best as they work toward a shared objective. With that definition in mind, let’s consider what gets in the way. Everyone reacts differently. I have twin teenage boys who I try to motivate every day to be and do their
Eugene Peterson wrote in his memoir that he was hurt when his son said to him, “You only preach one sermon!” As an experienced and well-regarded minister who preached on many different texts and applications, the elder Peterson couldn’t believe his son would say such a thing. Then one day, the comment made more sense.
Several people have told me in the past week that they feel afraid of failing in 2021. Afraid they’ll fail at work, that their marriage is failing, that they’ll fail as a parent/teacher/healthcare provider, that they’ll fail in selling, leading, or delivering. Afraid that they’ll fail in their goals for the year, fail to speak
One day last summer, as our family was finishing up our time at the pool, my son decided to walk away and wait patiently. He never said he was leaving. Just disappeared. We weren’t scared as much as we were confused. “Where did he go!?” Then we got frustrated. “What does he think he’s doing
Is becoming a better listener the solution to world and personal peace? Might it be the most important driving factor in your career and personal success? Sure, we have to account for things that are out of our control. But for what we can control in life, what if better listening was the key to
In April, we succeeded in getting our client’s attention, creating interest, and building the belief that our project would make an impact. But COVID made a lot of other things seem more urgent to them, and interest in our project stalled out. The question for us was, should we all just go into a holding
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE