Complaining reached its peak in our house recently. Kids complaining about food, about homework, and about each other. Us complaining about kids complaining. Us complaining about work, about how busy we are and about something the other did or didn’t do. We have a lot of happiness and love in our family, but we’d slipped
Once upon a time, there was a guy who would find any excuse to hang out in our office. It wasn’t creepy hanging out. He always had a legitimate reason for being there, despite not working for the company. Perhaps he’d be dropping off a book for someone, or coming in for a meeting, or
It’s not easy to get others to want to work with you. In fact, it’s harder than you might think. Plenty of people have to work with you for a variety of reasons — you’re on the same team, they need your support, you’re selling what they need. So they’re going to be cordial, tolerant,
Ever since I wrote about courage, I continue to see examples of how confidence determines your willingness to do difficult things. Confidence allows you to say “yes” to a good but hard thing or “no” to something bad yet alluring. It’s trust in yourself — your values, self-image, and capacity. I’ve especially been noticing it
In the US during the 1960s, soldiers returned from war with government financial support to complete their schooling. The problem, though, was that schools weren’t prepared for it. Control Data Corporation and the University of Illinois began researching how technology could solve the problem by extending the capacity and reach of learning. Those researchers could
Five years ago, I took a surprising phone call from one of my peers at another Dale Carnegie office. “Matt,” he said calmly. “We’ve been invited into an RFP by a large local company. We can’t win it by ourselves. Would you be open to collaborating with us on it and we’ll split the revenue?”
Collaboration can make 1 + 1 = 3. But in order to reach that shared gain, there will be trade-offs. Whether it’s at work, at home or in the community, collaboration can sometimes feel like a painful tug-of-war between your needs and the needs of others. Consider the case of John. John is a member
Do you ever notice people’s relationship skills? How well they talk, listen, look, act and sound with different people? And how people respond to their behavior? I’ve been paying more attention to others’ relationship skills since my grandmother passed away this year. Eulogies and tributes can have a certain clarifying effect on what’s most important,
A few hours after a meeting, I received a call from one of my colleagues. “Hey,” he said. “I was a jerk to you in that meeting. I was feeling insecure and protective. I shouldn’t have taken it out on you. How are you feeling about it?” His courage to have a hard conversation and
A recent youth soccer match gave me a surprising insight into organizational psychology. The players fell into two categories: the shooters and the passers. When shooters got the ball, they drove toward the goal, regardless of the screams from the coach or wide-open players on the field. Passers’ first instinct, on the other hand, was
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE