I didn’t use ChatGPT to write this article, unlike my last one. However, I’ve been thinking about ChatGPT “prompt engineers” who make close to $350,000 without any previous professional experience. Essentially, a prompt engineer asks ChatGPT really good questions in order to get really good responses. Call them AI Whisperers. It makes me wonder, do
What I’m hearing you say is that you would like to win more deals and have greater impact this year. Is that right? Regularly recapping what you’ve heard someone (or a group) say shows that you’re listening and ensures you’ve accurately understood. It can also help people make more progress toward decisions as they agree
In my last post I considered how predictable emotional regulation contributes to trust and influence, especially under stress. Here we’ll look at how effective interpersonal interpretation, especially under stress, further contributes to trust and influence. Let’s face it, even the smartest humans aren’t capable of processing all the data around them at any given time.
I recently joined one of my clients for a Zoom meeting with participants from three departments in their organization. As discussion of the topic got underway, it quickly became apparent to me from my vantage point as an outsider that one department had the power, one felt marginalized, and one didn’t really care. In fact,
The following post was written by my good friend Isaac Vogel, who owns a successful painting company. I appreciate the simple, actionable, relevant guidance here for anyone in any role. I’ve spent most of my career in sales and I always bristle a bit when I tell people I’m in “sales” or when a customer
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
One thing I’ve gained from nearly two years of seeing myself on Zoom and Teams video meetings is that I’m starting to truly understand how others see me. My eye contact, facial expressions, and other non-verbals have all been on display to me daily! Have you noticed anything as you’ve watched yourself during video meetings?
For many organizations, hybrid work is not going away any time soon—if ever. Hybrid can come in all kinds of configurations. Two team members might work from their house while three will work from offices…and all in different cities. This means most leaders have become remote leaders even if they still maintain the corner office
Anson Dorrance is undoubtedly one of the greatest soccer coaches of all time. As former U.S. Women’s National Team head coach and legendary University of North Carolina head women’s soccer coach, he has led his teams to win a staggering number of championships and developed some of the best female soccer players in the world.
Eugene Peterson wrote in his memoir that he was hurt when his son said to him, “You only preach one sermon!” As an experienced and well-regarded minister who preached on many different texts and applications, the elder Peterson couldn’t believe his son would say such a thing. Then one day, the comment made more sense.
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE