What comes to mind when you think about consultants? It’s a word I used in my last post, and I realize the image we have of consultants isn’t always a positive one. We often think of them sitting across the table, giving us condescending advice or asking us judgmental questions. Who wants to set a
Last week, my wife and I became concerned about a rash that had developed on the head and neck of our newborn baby. Worried that it was an allergic reaction, my wife called the after-hours nurses’ hotline to present the problem. The nurse began by determining the urgency by asking life-or-death questions. Next, the nurse
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE