What difference do you see between these statements: The traffic was awful vs. I left late My schedule is crazy vs. I’ve agreed to too many things You’re making me angry vs. I’m feeling defensive She didn’t get back to me vs. I need to follow-up with her This job is too difficult vs. I’m not doing what
I’m a control freak. See, I have this picture in my mind about my business, my kids, my wife, my health and my comfort. You want to see me anxious or angry? Mess with those pictures. Here’s an example. Last week my wife and I were up late creating a game plan to address some
This week is Halloween, but last week was full of terrors both large and small: A flight crashing A client rejecting a new business presentation A run in the country cut short by the accidental shot of a hunter A late night car ride with my kids ending in a wreck A headache turning out
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE