Over the holiday weekend, I got to connect with my dad, who spent his entire career speaking and coaching adults to develop more effective relationships using the Dale Carnegie concepts and methods. We talked about my dad’s belief that we all have levels of relationship “capital” in invisible bank accounts that exist between people. Our
I’ll never forget feeling like an utter failure in my second real job. Since I had excelled in technology and process in my first real job, I thought this new role — which involved managing the development of a customer-facing website — would play to my strengths. But the job turned out to be much
The other day, my son burst through the door from a baseball game. Sweaty and breathing hard, he went straight for food. He flung open the cupboard, swiveled his arms around with the food, and knocked my full glass of water onto the floor. The glass (one of my favorites) shattered, and water splashed everywhere.
It was such a surprising thing to hear. The husband of a well-known musician told me that his famous wife frequently feels inadequate. How could she, with so much talent, success and popularity, ever question herself? Maybe it shouldn’t surprise me, given that musicians constantly put themselves out there. Yes, they get affirmation, but they
Three guys walked into a bar: a partner from a well-respected accounting firm, the general manager of a local retail store, and me. When the partner complained to the general manager, “It seems like your store never has my size,” the general manager responded to the criticism. And it was fascinating to see how that
Last week, I offended a colleague. I know this because, in the presence of others, he told me he was personally offended when I disagreed with him. Afterwards, when we were alone, the full story came out: “I’ve heard you don’t trust me — that you think I have a misguided perspective on our business.”
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE