When I reviewed the results of my leadership 360-degree assessment, I was confused. My lowest score was “Demonstrates insight into how his emotions and behaviors affect others.” This didn’t make sense to me because I think I’m sensitive to how others act around me, and no one has ever told me I’m negligent in this
Last week, my wife and I became concerned about a rash that had developed on the head and neck of our newborn baby. Worried that it was an allergic reaction, my wife called the after-hours nurses’ hotline to present the problem. The nurse began by determining the urgency by asking life-or-death questions. Next, the nurse
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE