I’ve recently learned a lot about presenting your value from university admissions tours with my teenage twin boys. In these tours, one of my goals has been to “decode” the structure and flow as the tour guides pitch the school. What I’ve found is that the best tour guides — the ones who captivate a
There I was, kicking off the big meeting, standing anxiously in front of 50 people in a large corporate conference room. I really wanted to engage the group and inspire them to action, but I was worried that my slides had too much detail and that my topic was too complex. Adding to the pressure,
The lone wolf is a classic trope that’s often celebrated in American and other cultures. One example can be found in the new George Clooney-Brad Pitt movie “Wolfs.” While their characters are forced to work together, each is convinced that they’re the only one who can do the job and that they don’t need any
Have you ever noticed that the lessons that serve you well in your professional life are often reinforced in the most unexpected circumstances? The other day as I was driving my daughter to school, I reminded her, “Do your best on the standardized reading test today.” “I don’t care about the test,” she replied. “It’s
I work closely with a company that designs and manufactures expensive boats. One of their long-time customers, a large boat dealer, asked for a meeting with them to discuss boat design improvements they believe are needed to sell more boats. The dealer has a long pattern of harsh criticism and negativity. At the same time,
Recently I worked with a group of struggling managers who have been under pressure to boost results within their teams. These managers care about their work, and they have several opportunities to influence the people they lead — meetings, leading by example, email/text correspondence. But none of these opportunities has the focus and depth of a
If you were coaching an actor before a performance, you’d have them rehearse their lines. If you were coaching an athlete before a competition, you’d have them practice and train. As a leader, mentor, friend or parent, you also have opportunities to help others improve key skills. Every Leader Is a Coach After nearly 20
In his book “A Hidden Wholeness: The Journey Toward an Undivided Life,” Parker Palmer observes that human beings — especially in group settings — often behave like animals in the wild that remain in hiding and only allow themselves to be seen when it’s safe and worthwhile to take the risk. The only difference in
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
You don’t need a sledgehammer to fix a leaky faucet. A tape measure won’t do the job either. It’s the same when it comes to solving problems and making decisions with others. Being pushy or defensive like a sledgehammer never helps. And remaining quiet and passive, continuously measuring up others and the topic, just won’t
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE