Got issues? I admit it: I have plenty. I tend to be overly anxious, obsessive compulsive, controlling, self-focused, too much of a people-pleaser and defensive when criticized. And that’s just for starters. It’s not only OK to own up to our issues, it’s important. Step four of Alcoholics Anonymous’ famous 12 steps refers to making
When U.S. economic leaders gathered in April 2000 to celebrate ten years of prosperity, Alan Greenspan announced that they had figured out the model for success. “I do not believe we can go wrong,” he said. Well, he was wrong. After that meeting, the economy was hit with two recessions, the largest financial crisis in
Our boys have been working hard at school. After seeing their recent report cards, we wanted to affirm and appreciate them for their good work. We understand basic psychology well enough to know that appreciating their behavior will likely result in more of that behavior. But we’ve also come to realize that placing our appreciative
A colleague noticed the vibe of a leadership team conference call getting tense. One of the leaders was asking implicating questions to other leaders in an attempt to shift the blame for his issue onto them. He ultimately succeeded in doing so, and those he singled out quickly shut down, feeling frustrated. After the call, one
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE