The same woman has been cutting my hair for the past 20 years. Over the course of that time, I’ve come to know her as an emotionally resilient single mother. So I was surprised when she told me that she recently left a work-related meeting “feeling empty inside.” It also piqued my interest, because I
Have you ever felt inadequate to respond when someone has opened up to you about their feelings? I know I have. But after I get past the awkwardness, I always find the profound connection makes the discomfort worth it. I had been working with Elizabeth (not her real name) for about six months. She joined
This year our family spent two weeks together in hotel rooms and friends’ houses up and down the coast of New England. I loved the togetherness. And they also got on my nerves. The hot buttons and shortcomings that we know so well about each other were on full display as we debated directions and
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE