Browsing tag: how leaders grow today

When and How You Should Confront Someone


A colleague recently made an important decision that affected me without asking for my input. It wasn’t the first time this happened and probably won’t be the last. It seems to be a pattern, to make decisions without involving others when the decisions impact others in meaningful ways. The question I’m wrestling with is: Should

3 Strategies to Become Less Reactive and More of the Person You Want to Be


My last article presented 10 forms of personal reactivity that everyone should carefully manage. Whether it’s anger, anxiety, worry, blame, insecurity or lack of boundaries, emotional triggers disrupt relationship health. While those reactions might be our default responses, awareness helps us interrupt the patterns and make different choices about how we behave, especially in challenging

One Simple Communication Change that Will Lead to Stronger Trust, Quality and Speed


I didn’t use ChatGPT to write this article, unlike my last one. However, I’ve been thinking about ChatGPT “prompt engineers” who make close to $350,000 without any previous professional experience.  Essentially, a prompt engineer asks ChatGPT really good questions in order to get really good responses.  Call them AI Whisperers. It makes me wonder, do

Avoiding Mental Shortcuts That Reduce Trust and Influence


In my last post I considered how predictable emotional regulation contributes to trust and influence, especially under stress. Here we’ll look at how effective interpersonal interpretation, especially under stress, further contributes to trust and influence. Let’s face it, even the smartest humans aren’t capable of processing all the data around them at any given time.

Emotional Regulation: The Key to Building Trust, Influence and Wellbeing


Here’s an obvious truth worth contemplating: Many times a day, you and I experience emotions while we’re interacting with others. We feel frustrated, annoyed, anxious, angry, nervous, excited, jealous, resentful, disappointed…  The way we act and communicate amidst our emotional states will impact our trust, influence and wellbeing. It Can Be HARD to Regulate Emotions

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About Me

About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE