A senior executive recently admitted to my brother-in-law that his organization was more focused on doing tasks than being customer-focused. My brother-in-law is a partner at a global management consulting firm, so he naturally set out to answer this question: How do organizations remain customer-focused amidst the continuous pressures on employees to get their work
We all have role models, people who show us the way, not just through their words but through their actions. Some of them might be celebrated thinkers, authors or others in the public eye, people we may never have even met. And some of them might be a little closer to home. The other day,
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE