I am advising a leader right now who has high expectations of others. Someone on her team can’t seem to meet those expectations on a project, and there isn’t much flexibility to upskill, move, or replace them. It is creating tension. The leader has three choices in the face of this tension: absorb it, avoid
The following guest post comes from my friend and client Sean Wenham, Vice President at U.S. Bank Private Wealth Management. I hope you find it to be as insightful as I did… Welcome to my third edition newsletter based on a recent Dale Carnegie program I took, presented by Matt Norman. If your current profession,
Feeling a little bit Zoomed out? You’re not alone. Several researchers and social scientists have weighed in recently on why virtual meetings can be so draining. First, you experience a cognitive dissonance as your brain thinks you’re with someone but you can’t pick up all their non-verbal cues. Second, you typically have more distractions coming
Take a moment to watch Bill Gates in this video. Consider how you view his credibility. According to a global poll of 42,000 people, he’s the most admired person in the world. He generates instant credibility, doesn’t he? When you watch, your brain remembers something about his accomplishments and wealth. But you can’t process all
I’ve previously discussed the principle that Dale Carnegie determined would be number one in his book on relationships and influence: Don’t Criticize, Condemn, or Complain. Being critical, judging, or complaining not only hinders trust, but it also makes it hard to get others to see things your way. But just why is that the case?
In 2008, my good friend Jeff Dykstra* faced significant fear of the unknown. He’d already taken a huge risk leaving the private sector and moving his entire family to Lusaka, Zambia, in 2006 with World Vision. Now, he was only a few months away from finishing his commitment in Africa. His next career move weighed
Complaining reached its peak in our house recently. Kids complaining about food, about homework, and about each other. Us complaining about kids complaining. Us complaining about work, about how busy we are and about something the other did or didn’t do. We have a lot of happiness and love in our family, but we’d slipped
I often wonder what meetings would be like if there were time limits on each person speaking. In professional basketball, for example, they allow each team 24 seconds to take their shot at the net. The clock resets only after a team has attempted their shot or turned the ball over to the other team. Think
Most managers of people think their job is to direct work and drive results. Not my colleague Scotty. Does work get done well under his leadership? Definitely. Does his area of responsibility achieve results? Yes! So, doesn’t that mean he’s doing his job as a manager? He would say no. He says that his job
When a person is guarded, it is almost impossible to have an influence on them. Perhaps you can coerce, control, or manipulate them, but persuade, influence, or gain their cooperation? Not so much. Ask a trained hostage negotiator. Former lead international kidnapping negotiator for the FBI, Chris Voss, says: Though the intensity may differ from
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE