Any coach or educator knows that growth varies by person. Adult training programs, for example, receive a range of ratings on learner impact. Same trainer, same content, different outcomes. As for why this variability occurs, a number of reasons have been given, and some of them have been proven to be false. For instance, some
Over the holidays, I observed many people on work calls during their “time off.” Family members and friends often watched and waited, or just went off on their own. One daughter mindlessly scrolled her phone while she waited for her dad to finish his call, pausing every five minutes to signal her impatience. A friend
It was almost exactly seven years ago that my mentor challenged me to sit in silent contemplation for five minutes every day. Every day, I’d set the timer on my phone, close my eyes, and pay attention to insights or ideas that would come to the surface of my conscious mind, such as: Your anxiety
There I was, kicking off the big meeting, standing anxiously in front of 50 people in a large corporate conference room. I really wanted to engage the group and inspire them to action, but I was worried that my slides had too much detail and that my topic was too complex. Adding to the pressure,
In the classic story The Old Man and the Sea, Ernest Hemingway vividly depicts struggle and suffering. The old fisherman tirelessly battles for days to catch an enormous marlin, only to then fight sharks that would go on to ravage the prized catch. Being old, alone, and at sea, he frequently feels too tired to
There’s a beautiful and instructive scene in the movie Inside Out when Bing Bong doesn’t want to keep going because he’s so upset about the changes happening around him. The character representing Joy becomes frustrated and tries to coax Bing Bong to move on. “It’s going to be OK, we can fix this,” she cheers.
My friend Jamie leads a large technology organization. Last week I joined him for an all-hands Q&A about my latest book, Lead with Influence. Jamie previously read and reviewed the book, so he asked really thoughtful questions that apply especially to knowledge workers. Because so many readers of my posts are in knowledge work and,
Have you ever noticed that the lessons that serve you well in your professional life are often reinforced in the most unexpected circumstances? The other day as I was driving my daughter to school, I reminded her, “Do your best on the standardized reading test today.” “I don’t care about the test,” she replied. “It’s
As I stood waiting to check in for a doctor’s appointment, the front desk staff was enduring a combative patient. He’d come into the office that morning to dispute his bill and was threatening to disparage the clinic on social media for misleading and unfair business practices. It seemed the two women at the front
I work closely with a company that designs and manufactures expensive boats. One of their long-time customers, a large boat dealer, asked for a meeting with them to discuss boat design improvements they believe are needed to sell more boats. The dealer has a long pattern of harsh criticism and negativity. At the same time,
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE