There I was, kicking off the big meeting, standing anxiously in front of 50 people in a large corporate conference room. I really wanted to engage the group and inspire them to action, but I was worried that my slides had too much detail and that my topic was too complex. Adding to the pressure,
In the classic story The Old Man and the Sea, Ernest Hemingway vividly depicts struggle and suffering. The old fisherman tirelessly battles for days to catch an enormous marlin, only to then fight sharks that would go on to ravage the prized catch. Being old, alone, and at sea, he frequently feels too tired to
There’s a beautiful and instructive scene in the movie Inside Out when Bing Bong doesn’t want to keep going because he’s so upset about the changes happening around him. The character representing Joy becomes frustrated and tries to coax Bing Bong to move on. “It’s going to be OK, we can fix this,” she cheers.
My friend Jamie leads a large technology organization. Last week I joined him for an all-hands Q&A about my latest book, Lead with Influence. Jamie previously read and reviewed the book, so he asked really thoughtful questions that apply especially to knowledge workers. Because so many readers of my posts are in knowledge work and,
Have you ever noticed that the lessons that serve you well in your professional life are often reinforced in the most unexpected circumstances? The other day as I was driving my daughter to school, I reminded her, “Do your best on the standardized reading test today.” “I don’t care about the test,” she replied. “It’s
As I stood waiting to check in for a doctor’s appointment, the front desk staff was enduring a combative patient. He’d come into the office that morning to dispute his bill and was threatening to disparage the clinic on social media for misleading and unfair business practices. It seemed the two women at the front
I work closely with a company that designs and manufactures expensive boats. One of their long-time customers, a large boat dealer, asked for a meeting with them to discuss boat design improvements they believe are needed to sell more boats. The dealer has a long pattern of harsh criticism and negativity. At the same time,
An executive I once reported to made something very clear: His job was to focus one to five years out, my job was to focus three to 12 months ahead, and the people reporting to me were to focus on the current quarter. I remember being somewhat relieved by this limited responsibility, thinking, “I can’t
Last winter I received an email about coaching my daughter’s 10-year-olds fastpitch softball team. I was one of three parents who got the request to step up and be the “head” coach. Since one of the other parents was new to our town and the other was new to coaching, I jumped in to take
I’m renting a log splitter this week. That’s probably a very Minnesotan thing to do. It’s used to divide large cross-sections of trees into logs to be used as firewood. Since I have a time limit on the rental, I need to decide how much effort to spend with each tree slice. Splitting the logs
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE