In my last post I considered how predictable emotional regulation contributes to trust and influence, especially under stress. Here we’ll look at how effective interpersonal interpretation, especially under stress, further contributes to trust and influence. Let’s face it, even the smartest humans aren’t capable of processing all the data around them at any given time.
Here’s an obvious truth worth contemplating: Many times a day, you and I experience emotions while we’re interacting with others. We feel frustrated, annoyed, anxious, angry, nervous, excited, jealous, resentful, disappointed… The way we act and communicate amidst our emotional states will impact our trust, influence and wellbeing. It Can Be HARD to Regulate Emotions
I think you’re being overly sensitive. You took it the wrong way! Well, I only said that because… I’ve already apologized. What else do you want from me? Why do you have to be so critical? That’s not really what I meant. Ok, maybe I shouldn’t have said that, but… That IS what I said!
Last night, I turned over my phone and sat on the floor next to my bed to stretch and read. The night before, I did the same thing. Same the night before that. It has become my most important daily discipline because I’ve realized something fascinating: This habit impacts the following 24 hours in a
We all face setbacks at some point or another. The true test comes in how we handle them. I’ve been thinking about Sgt. Earl Plumlee, who received the U.S. Medal of Honor last year as part of the 1st Special Forces Group in Afghanistan. From the citation: “While deployed to Afghanistan, then-Staff Sergeant Plumlee instantly
I almost didn’t write this article. The idea came to me while I was walking my dog, but I didn’t write it down. It could have been gone forever. Fortunately, though, I remembered it later when I was showering — and I made a point to write the idea down as soon as I got out.
You don’t need a sledgehammer to fix a leaky faucet. A tape measure won’t do the job either. It’s the same when it comes to solving problems and making decisions with others. Being pushy or defensive like a sledgehammer never helps. And remaining quiet and passive, continuously measuring up others and the topic, just won’t
In August 1921, an athletic, healthy 39-year-old man awoke at his family cabin in Maine with a strange ache in his back. Despite trying to shake it off with a swim and a jog, the pain and fatigue increased. Within 48 hours, paralysis set in across his arms and legs. He lost all control of
How often do you have intrusive thoughts? Perhaps they come from: Your inner critic: You’re such an idiot! Catastrophic worries: What if I get sick and die?! Self-consciousness: What do they think of me? Comparison: I don’t measure up. He makes more money than me. Over-focus on the result: I must win! Temptation: Should I
Sometimes we experience alarm signals that aren’t cause for alarm. Every month our city tests its emergency response sirens. It’s just a test. The dryer in our house buzzes several minutes before the clothes are actually dry. Stores fail to remove security tags, triggering alarms when shoppers leave with paid items. The human brain also
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE