Browsing tag: listening

How to Give Advice Disguised as a Question


When is a question more than just a question? Here’s a good example: Have you ever thought about seeing a therapist? That’s actually advice disguised as a question. The problem is, rather than generating dialogue, these kinds of questions often elicit a defense like: I’ve tried…I’ve thought of that…That won’t work because… Do you ever ask

Vulnerable and Democratic Leadership: Humble Leadership Profile #3


The Science Museum of Minnesota impacts over a million people from around the world every year through trips to the museum, school visits, traveling exhibitions and Omnitheater films. It exists, in its own words, to “turn on the science: Inspire learning. Inform policy. Improve lives.” Spearheading that charge is its humble leader, Alison Brown, the

How to Become a Phenomenal Questioner


I recently experienced the powerful impact of a masterful questioner. He asked questions at appropriate times. Each question was insightful and thought provoking. Each prompted deeper discussion. And all led to greater trust. You could see the impact in real time. As he asked questions, people would look up at the ceiling thoughtfully for a

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About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE