During a recruiting visit to Ohio State University, a young athlete met with John Cooper, head football coach at the time. Coach Cooper told this young athlete that he was a great player and that he wanted him to play for Ohio State. A week later, the young athlete saw Cooper in an airport. Cooper
As I turned off my car engine, I panicked. I’d forgotten the name of one of the executives who would be in this meeting! Reassurance came quickly, though, when I realized I could just look it up on our CRM system on my phone. But as I headed into the building with my phone in
Last week you had a difficult interaction with people you care about. Remember it? They were your clients or your colleagues or maybe they were your kids. There was tension in the room, and your behavior affected the situation. How did the story play out? According to a study by Northwestern University, you might actually
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE