It was startling to find out Linda doesn’t use email. Not only that, her office assistants are instructed not to take messages but to send callers to voicemail. When they get there, they’ll hear this message: “Thank you for your call. I only check and return messages on Mondays. If your call is urgent, please
A year and a half ago, three people presented our team with individual business opportunities. The first was to expand geographically. The second, to develop a new line of business. And the third was to target a new customer segment. Each opportunity, and the person presenting it, seemed like the right bet at the right
Do you want to be more productive this year even in the midst of competing demands on your time and attention? Your inbox might be one of your biggest barriers to achieving that goal. Here’s why. First, the typical email inbox is an unprioritized to-do list apart from any other planning tools you use. Emails
It vexes us all: that never-ending, un-prioritized barrage of messages—from spam to strategy, trivial to tragedy. Since nearly every coaching session I conduct makes its way to the problem of email, I decided to interview Nate Whittier, a good friend and the best industrial psychologist I know, to learn how we might manage email more
Most organizations lack organization. They are filled with individuals pursuing personal adrenaline, comfort, safety and recognition. Focus further breaks down through the competing priorities of departments, hierarchy and stakeholders. Occasionally, however, we glimpse an organization beautifully aligned. It was Mother’s Day 1995 on Lake Quinsigamond in Worcester, MA. We were the final boat out of
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE