At various times this week, I felt dismissed, ignored, unappreciated, and criticized. None were dramatic events, just hurtful. And it was like any week: the normal reality of living, working, and relating with other human beings. Get too close, and we hurt each other. This week, though, something was different: I was more aware of
Last week, I offended a colleague. I know this because, in the presence of others, he told me he was personally offended when I disagreed with him. Afterwards, when we were alone, the full story came out: “I’ve heard you don’t trust me — that you think I have a misguided perspective on our business.”
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE