Animals in the wild tune their senses to any threats or environmental changes. Likewise, human beings process many signals from others, and the brain’s amygdala activates what it deems to be appropriate fear or avoidance responses. For instance, if I notice what appears to be someone multi-tasking in a meeting while I’m presenting, my amygdala
Anxiety is perhaps the most natural response to tension and change. I witness it when I encourage my kids to practice their instrument, or try to get someone to spend time on my project, or ask people to give money to a cause. They almost always react with some level of resistance and anxiety. Leadership
What I’m hearing you say is that you would like to win more deals and have greater impact this year. Is that right? Regularly recapping what you’ve heard someone (or a group) say shows that you’re listening and ensures you’ve accurately understood. It can also help people make more progress toward decisions as they agree
At age 17, Kirstie Ennis enlisted in the United States Marine Corps, following in her parents’ footsteps. On tour in Afghanistan in 2012, enemy fire shot down her helicopter. Six people died. She barely lived. The physical and emotional pain got so intense in the years that followed that she attempted suicide. Then, in 2016,
In his book “A Hidden Wholeness: The Journey Toward an Undivided Life,” Parker Palmer observes that human beings — especially in group settings — often behave like animals in the wild that remain in hiding and only allow themselves to be seen when it’s safe and worthwhile to take the risk. The only difference in
In my last post I considered how predictable emotional regulation contributes to trust and influence, especially under stress. Here we’ll look at how effective interpersonal interpretation, especially under stress, further contributes to trust and influence. Let’s face it, even the smartest humans aren’t capable of processing all the data around them at any given time.
Here’s an obvious truth worth contemplating: Many times a day, you and I experience emotions while we’re interacting with others. We feel frustrated, annoyed, anxious, angry, nervous, excited, jealous, resentful, disappointed… The way we act and communicate amidst our emotional states will impact our trust, influence and wellbeing. It Can Be HARD to Regulate Emotions
I recently joined one of my clients for a Zoom meeting with participants from three departments in their organization. As discussion of the topic got underway, it quickly became apparent to me from my vantage point as an outsider that one department had the power, one felt marginalized, and one didn’t really care. In fact,
I think you’re being overly sensitive. You took it the wrong way! Well, I only said that because… I’ve already apologized. What else do you want from me? Why do you have to be so critical? That’s not really what I meant. Ok, maybe I shouldn’t have said that, but… That IS what I said!
In any leadership role, whether you’re running a family, a team, or an organization — or even in running your own life — there are three inevitables you’ll encounter: Difficult people Stressful events Hard choices As you face each of these, you have a choice: You can either respond or you can react. Responding is
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE