Here’s an obvious truth worth contemplating: Many times a day, you and I experience emotions while we’re interacting with others. We feel frustrated, annoyed, anxious, angry, nervous, excited, jealous, resentful, disappointed… The way we act and communicate amidst our emotional states will impact our trust, influence and wellbeing. It Can Be HARD to Regulate Emotions
I recently joined one of my clients for a Zoom meeting with participants from three departments in their organization. As discussion of the topic got underway, it quickly became apparent to me from my vantage point as an outsider that one department had the power, one felt marginalized, and one didn’t really care. In fact,
I think you’re being overly sensitive. You took it the wrong way! Well, I only said that because… I’ve already apologized. What else do you want from me? Why do you have to be so critical? That’s not really what I meant. Ok, maybe I shouldn’t have said that, but… That IS what I said!
In any leadership role, whether you’re running a family, a team, or an organization — or even in running your own life — there are three inevitables you’ll encounter: Difficult people Stressful events Hard choices As you face each of these, you have a choice: You can either respond or you can react. Responding is
We all face setbacks at some point or another. The true test comes in how we handle them. I’ve been thinking about Sgt. Earl Plumlee, who received the U.S. Medal of Honor last year as part of the 1st Special Forces Group in Afghanistan. From the citation: “While deployed to Afghanistan, then-Staff Sergeant Plumlee instantly
Do you remember the scene in “Back to the Future” where George McFly musters the courage to punch Biff the bully? He’d just pulled Biff out of the car to stop him from assaulting Lorraine Baines. George and Lorraine’s future son, Marty, had inspired him to take that stand against Biff. Marty knew what was
I almost didn’t write this article. The idea came to me while I was walking my dog, but I didn’t write it down. It could have been gone forever. Fortunately, though, I remembered it later when I was showering — and I made a point to write the idea down as soon as I got out.
While walking our dog recently, my wife and I started arguing about a very trivial issue. It had something to do with the timing of planting grass seed on our lawn. This is not a hot topic for either of us, yet there we were arguing about when to spread the seed. Later in the
Several years ago, I facilitated an overnight high stakes meeting for a group of executives. A week prior to the meeting, one of the executives texted me with demanding questions about his personal sleeping arrangement. Another emailed me with suggestions about our agenda. A third called me to discuss his concern that some of the
In August 1921, an athletic, healthy 39-year-old man awoke at his family cabin in Maine with a strange ache in his back. Despite trying to shake it off with a swim and a jog, the pain and fatigue increased. Within 48 hours, paralysis set in across his arms and legs. He lost all control of
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE