Browsing tag: trusted advisor

So You Want to Be a Trusted Advisor?


How would you describe your dream client relationship? I’m fortunate to have one right now, so I know exactly what it looks like for me: The client and I genuinely ask how the other is doing—because we care. We open up to each other about work goals and challenges. He invites me into his planning

Internal Partnerships Create Value


Power usually moves down organizational hierarchy and through customers to client-facing teams to support functions.  With each pass through level or functional silo, people get further away from the epicenter of strategy and market demand.  This distancing pushes people away from the planning process and into need fulfillment.  The result is organizations filled with functional

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About Me

About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE