How would you describe your dream client relationship? I’m fortunate to have one right now, so I know exactly what it looks like for me: The client and I genuinely ask how the other is doing—because we care. We open up to each other about work goals and challenges. He invites me into his planning
Browsing tag: trusted advisor
November 28, 2017
August 13, 2014
Last week, my wife and I became concerned about a rash that had developed on the head and neck of our newborn baby. Worried that it was an allergic reaction, my wife called the after-hours nurses’ hotline to present the problem. The nurse began by determining the urgency by asking life-or-death questions. Next, the nurse
April 23, 2013
Power usually moves down organizational hierarchy and through customers to client-facing teams to support functions. With each pass through level or functional silo, people get further away from the epicenter of strategy and market demand. This distancing pushes people away from the planning process and into need fulfillment. The result is organizations filled with functional